Return & Refund Policy

Thank you for choosing [Restaurant Name]! We strive to provide the best dining experience for all our customers. Please review our return and refund policy carefully:

1. Order Modifications & Cancellations

Due to the nature of our business, we are unable to accept cancellations or modifications once an order has been confirmed. We encourage you to double-check your order before finalizing to ensure it is accurate.

2. Refunds

Refunds will only be considered under the following circumstances:

• If the food is delivered incorrectly, such as the wrong dish being sent.
• If the order is damaged or spoiled at the time of delivery.

If you believe there has been an error with your order, please contact us immediately at [contact details], including your order number and any supporting details. We will review the situation and provide a resolution within 7 days.

3. Customer Satisfaction

We are committed to ensuring that you enjoy your dining experience with us. If for any reason you are dissatisfied with your meal, please notify us within [time frame, e.g., 24 hours] of receiving your order, and we will work with you to resolve the issue, which may include offering a replacement or credit at our discretion.

4. Exclusions

We do not offer refunds or returns for:

• Change of mind after the order has been placed.
• Orders where you have consumed a portion of the food.
• Issues arising from customer error, such as incorrect delivery instructions or a failure to be present for the delivery.

5. Allergic Reactions & Dietary Concerns

If you have any allergies or dietary restrictions, please ensure you check the ingredients carefully or contact us before placing your order. We take all reasonable steps to avoid cross-contamination, but we cannot guarantee the complete absence of allergens.

6. Consumer Rights

This policy does not affect your statutory rights under Australian Consumer Law. If you are entitled to a refund or replacement due to the sale of goods not meeting acceptable quality standards, we will comply with all applicable laws and regulations.

We appreciate your understanding and cooperation. Should you have any questions, please feel free to reach out to our customer support team.